Privacy Policy

The 3-Putt Fix is a product of Feedback Golf, the trading name of Tom Devine, a sole trader based in the United Kingdom. For UK data protection law, Feedback Golf is the "controller" of the information described below — we decide what is collected and why.

You can reach us about anything in this policy at the email address at the end.

Only what the product needs. Specifically:

We never see or store your payment card number, at any point. We don't ask for your name, your address or your date of birth either — though if you buy, Stripe collects your cardholder name and billing country and postcode in order to take the payment, and we can see those in our Stripe account. That is described under "Who else sees it" below.

Please don't put sensitive personal information — health conditions, anything about other identifiable people — into the free-text box. It's there for a sentence about your putting.

UK law requires us to have a specific reason for each use. Ours are:

We do not sell your information, and we never will. With one exception, which you control: if you agree to advertising cookies, Meta receives the fact that you visited and what you did here, and uses it for its own advertising purposes as well as ours. Decline, and none of that happens.

A small number of companies process it on our behalf, under contract, and only to provide their service to us:

We will add to this list, and update this page, before introducing anyone new. One is already planned: Anthropic, whose Claude service will generate the written part of your diagnosis. It is not in use at the time of writing.

Our service providers store data on servers in the United States. That means your information is transferred outside the United Kingdom.

Where that happens, the transfer is covered by the safeguards UK law requires — either the provider's certification under the UK Extension to the EU–US Data Privacy Framework, or the UK's International Data Transfer Addendum to the European Commission's standard contractual clauses. If you'd like the detail for a specific provider, ask and we'll tell you.

Three years after your last interaction with us — your last purchase, or your last email to us, whichever is later. After that your answers, your diagnosis, your guide file and your email address are deleted.

Two exceptions. We keep basic records of sales for as long as tax law requires, which is longer than three years, but those are transaction records rather than your putting answers. And if you ask us to delete your information sooner, we will.

If you started the questionnaire but never gave us an email address, your answers are held against an anonymous session with no way to identify you, and are deleted after 12 months.

If you agreed to Google Analytics, Google keeps its own records of your visit separately from ours, for 14 months, after which they are deleted automatically. Those records contain a randomly generated identifier for your browser rather than anything that names you.

If you agreed to advertising cookies, Meta keeps its own records of your visit separately from ours, under its own policies rather than this one. You can see and change what Meta holds about you in your Facebook or Instagram settings.

Under UK data protection law you can ask us to:

Email us and we'll do it, free, within one month. We won't ask you to explain why.

If you're unhappy with how we've handled a request, you can complain to the Information Commissioner's Office, the UK's data protection regulator, at ico.org.uk or on 0303 123 1113. We'd rather you came to us first so we can put it right.

Most of our customers are. Depending on your state — California, Colorado, Connecticut, Virginia and others have their own laws — you may have the right to know what we collect, to get a copy, to have it deleted, to correct it, and not to be discriminated against for exercising any of that.

We give every customer those rights regardless of where they live, so use the same email address below.

For California specifically: we have not sold personal information as that term is defined under the CCPA in the preceding twelve months. We do share it for cross-context behavioural advertising — that is what the Meta Pixel does — but only for people who have agreed to advertising cookies. If you have not agreed, nothing is shared. You can withdraw at any time using the Cookie preferences link at the bottom of any page, and we treat that as an opt-out of sharing.

We currently set one cookie, called `tpf_session`. It identifies your session so the site knows which diagnosis is yours and nobody else can open it. It cannot be read by JavaScript, it contains no personal information, and it lasts 30 days. It is strictly necessary for the site to work, so it does not require your consent.

We also store the advert tracking parameters described above in your browser's session storage. That is first-party, stays on your device, and is cleared when you close the tab.

Google Analytics — only if you agree. We use Google Analytics to see which adverts bring people here and where the site loses them. It sets cookies on your device, so we ask first: nothing from Google is loaded, and no Google cookie is set, unless you press Accept. Press Decline and none of it runs — the site works exactly the same, and we don't ask again.

If you accept, Google sets cookies named `_ga` and `_ga_` followed by a code, which last up to two years and distinguish one visitor from another. We have turned off Google's advertising features, so this is not used to target ads at you, and we do not combine it with anything else.

You can change your mind at any time using the Cookie preferences link at the bottom of any page. That reopens the question, and your next page view follows whatever you choose.

The Meta Pixel — only if you agree. We use it so our adverts reach people like you on Facebook and Instagram, and so we can tell which advert led to a sale rather than guessing. It sets cookies on your device, so it sits behind the same question as Google Analytics: nothing loads until you accept, and declining costs you nothing on this site. It receives the pages you viewed, whether you started the questionnaire and whether you bought, with the amount. It never receives your email address, your answers or your diagnosis.

Both of those load only after you choose, and the same Cookie preferences link turns them off again.

The site runs entirely over an encrypted connection. Your session identifier is signed and cannot be read or altered by anything running in your browser. Your IP address is stored only as an irreversible hash. Your guide file is held in private storage and can only be reached through a link that expires.

No system is perfectly secure, and we won't pretend otherwise. If we ever suffer a breach affecting your information, we will tell you and the Information Commissioner's Office as the law requires.

This is a product for adult golfers. It isn't directed at children and we don't knowingly collect information from anyone under 16. If you believe a child has given us information, tell us and we'll delete it.

If we change it, we'll update the date at the top. If the change is significant — a new company handling your data, a new purpose — we'll email anyone affected rather than quietly editing the page.